Return and Refund Policy

At Pinnab, we strive to provide high-quality products and services. If you are not satisfied with your purchase, you may request a refund or replacement within 48 hours of receiving the product.

1. Eligibility for Refund or Replacement

• The item must be unused and in its original condition with all packaging intact.
• Proof of purchase is required.
• Refunds or replacements are only applicable for defective, damaged, or incorrect items received.

2. How to Request a Refund or Replacement

To initiate a refund or replacement request, please follow these steps:

• Contact our customer support within 48 hours of receiving the product.
• Provide order details and a clear description of the issue.
• Attach photos or videos (if applicable) as proof of the defect or damage.

3. Refund Process

• Once approved, refunds will be processed within 1-2 days.
• The refund will be credited to your original payment method.
• Shipping charges (if any) may be non-refundable.

4. Replacement Process

• Approved replacement requests will be processed within 1-2 days.
• We will ship a replacement product at no additional cost.
• In case the item is out of stock, we may offer an alternative product or a refund.

5. Contact Us

If you have any questions or need assistance, please contact our support team:

Email: support@pinnab.com

Phone: +917908191042

Address: Kamarpara, Near Kalibari, Jalpaiguri, West Bengal - 735101